Our Care Process

Call us on +27 (11) 555-0100 or submit an online request. A care coordinator will respond within 60 minutes during business hours.

You will speak directly with a qualified care coordinator — not a call centre. We will ask a few initial questions to understand the urgency and nature of the care needed.

A registered nurse visits the patient's home to conduct a comprehensive care assessment. This takes approximately 60–90 minutes.

The assessment covers medical history, mobility, medications, cognitive status, home environment safety, and family support. A written assessment report is produced.

Based on the assessment, a structured care plan is developed. This is shared with the patient and family for review and approval.

The care plan specifies: care frequency, tasks to be performed, nurse assignments, escalation protocols, and review schedule. Nothing begins without family sign-off.

A vetted, qualified nurse is matched to the patient based on clinical needs, location, and availability.

We aim for consistency — the same nurse for each visit where possible. You will receive the nurse's name, qualifications, and SANC registration number before the first visit.

Scheduled care visits begin according to the agreed care plan. All visits are logged and reported.

Visit logs are maintained electronically. Family members receive regular reports. Any changes in the patient's condition are escalated immediately.

Care plans are reviewed regularly — or immediately if the patient's condition changes.

Reviews are conducted by a registered nurse. Families are involved in all review discussions. Care plans are updated as needs evolve.

60-Minute Response

We respond to all enquiries within 60 minutes during business hours.

Vetted Nurses Only

Every nurse is SANC-registered, background-checked, and clinically assessed.

Written Care Plan

You receive a written, signed care plan before care commences.

Family Communication

Regular updates and direct access to your care coordinator at all times.