Frequently Asked Questions
Addressing the questions families ask most — about safety, reliability, cost, and availability.
Yes. All registered nurses at Lifeline Home Care hold current SANC registration. Enrolled nurses hold SANC enrolment. We verify all registrations before employment and maintain ongoing compliance monitoring.
For urgent requests, we aim to have a nurse at your home within 4–6 hours in the Johannesburg area. For planned care, we typically confirm a nurse within 24–48 hours. Emergency line: +27 800 555-200.
We serve Johannesburg and the greater Gauteng region, including Sandton, Fourways, Midrand, Randburg, Roodepoort, Edenvale, Bedfordview, and surrounding suburbs. Contact us to confirm coverage for your specific area.
Costs vary depending on the level of care required, frequency of visits, and duration. We provide a detailed quote following a care assessment. Contact us for a general pricing guide.
We aim for consistency. Where possible, the same nurse is assigned to each patient for every visit. If a nurse is unavailable, a qualified replacement is arranged and the family is notified in advance.
Any significant change in condition is escalated immediately to the supervising nurse and reported to the family. The care plan is reviewed and updated accordingly. For emergencies, we will coordinate with your doctor or emergency services.
Yes. Lifeline Home Care processes all patient and family data in accordance with the Protection of Personal Information Act (POPIA). Our Privacy Policy is available on this website.
Yes. We operate Monday to Friday 07:00–19:00 and Saturday 08:00–16:00. Sunday care is available on an on-call basis. Emergency care is available 24/7 on +27 800 555-200.
A care assessment is a home visit by a registered nurse to evaluate the patient's needs and design a care plan. It is strongly recommended for all new patients. It ensures the right care is delivered safely and effectively.
Yes. We coordinate with your treating doctor, specialist, or hospital team. We can receive discharge summaries, follow care instructions, and report back to your medical team as required.